Terms and Conditions

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General Policy and Information

  • Casinobonus.press.com does not aim for any of the information contained on this website to be used for illegal activities.
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  • Casinobonus.press.com takes no legal responsibility for errors in these materials.
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  • If you should observe any imperfect or incorrect information, please send us an email at [email protected]
  • Casinobonus.press.com reserves the right to deny any requests for a content removal at its sole discretion unless the content could be considered as false, vulgar, hateful, obscene, sexually-oriented, threatening, discriminatory, invasive of a person’s privacy or in any other way in violation of any International law.

Casinobonus.press Casino Complaints Service /CBPCCS/

By submitting a complaint using Casinobonus.press Casino Complains Service /CBPCCS/ you hereby agree to the following terms and conditions:

  • Casinobonus.press Casino Complaint Service is a totally free service and does not collect nor require any charges.
  • Casinobonus.press Casino Complaint Service is a mediatory service between players and casino operators offered by Casinobonus.press.
  • Casinobonus.press could not be held liable for the outcome of any of the complaints cases, submitted through Casinobonus.press Casino Complaint Service. 
  • Only registered members of Casinobonus.press are allowed to use the Complaint Service.
  • You authorize the Casinobonus.press Complaints Team to request and/or receive from the affected casino operator information related to your casino account, registered details, gambling logs and activity and/or any other information which could help us identify the issue in completeness and come up with a justified and fair judgement.  
  • Casinobonus.press reserves the right to reject and/or to close as Resolved any complaint case which is not in accordance with the Complaint Guidelines or is missing information considered as crucial, such as registered username and email at the casino. 
  • Casinobonus.press Casino Complaint Service is public and all posts and/or attached files to a complaint case are public. It is player’s obligation to hide/mask any personal details included in these posts and/or attached files.
  • The information exchanged during the complaint process between player and Casinobonus.press, and casino representatives and Casinobonus.press is strictly confidential and is not disclosed to third parties. 
  • Both parties (player and casino representative) involved in the Casinobonus.press Casino Complaint Service are obliged to follow the implemented time frames of 96 hours available for each side to respond.
  • The only communication channel, allowed for discussion and exchange of information concerning Casinobonus.press Complaint Process is via email. Casinobonus.press do not discuss complaint cases over Skype, Live Chat or any other communication means.
  • Both parties (player and casino representative) involved in the Casinobonus.press Casino Complaint Service could request their complaint case to be reopened up to two times. Casinobonus.press reserves the right to refuse such request if not enough reasonable grounds for such reopening were found.
  • Casinobonus.press consider and judge all complaints cases based only on the facts and evidence presented by both parties during the Complaint Process. 
  • The above rules could be changed without prior notice at any time and become effective immediately.
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